Sequences are a series of automated messages that are sent out, similar to a drip campaign.
You have control over sequence content, how many messages send in the sequence, and the time gap between messages.
A sequence increases your rate of response for customer story requests. After you’ve performed a job or completed a task with a customer you can enroll them in a sequence. They can then receive a series of messages that ask them for different types of feedback and other social reviews.
Contacts can be enrolled in sequences automatically from a form they submitted, added one at a time, or added from a complete contact CSV import.
What are Sequence Enrollments?
You perform a sequence enrollment when you add someone to a sequence. For example, if I add Jane to a sequence to ask for a video review, that counts as an enrollment. It would still count as one enrollment if the sequence had only one message, or a series of three messages.
Plan Limits
Each Boast plan has a different limit of sequences you can create, the number of people you can enroll in each sequence, and the type of messages you can send.
Basic
5 sequences
500 sequence enrollments per month (or 6,000 per year with an annual plan)
Email only
Team
20 sequences
1,500 sequence enrollments per month (or 18,000 per year with an annual plan)
Email & SMS
Premium
50 sequences
5,000 sequence enrollments per month (or 60,000 per year with an annual plan)
Email & SMS