When using your Boast account, the first page that you’re able to view is your dashboard. This page of stats allows you to quickly pull information about your Boast testimonial campaign to use for reporting or status purposes. If you’d like to dig a bit further there are a few other stats that you can pull for reporting and you can also set up tracking in Google Analytics for more long term statistics. If you just need quick stats, interpreting stats on your Boast Dashboard will help you find those numbers quickly.
Amount of responses collected
The first stat that can be viewed on your Boast account is a no brainer. It’s your total response count. You can reference this number to see how many responses you’ve collected since you’ve created your account vs. the monthly amount you’ve reached this month.
Here you’ll see the average for each type of rating you’ve received, including:
- 5 stars
- 1-10 rating
- Thumbs up/down
- NPS score (0-10)
- CSAT (satisfaction scale)
- Boast Score - all types of rating average together, out of 100
- Trend - are your ratings going up or down?
This graph shows what percentage of your responses are promoters (gave a high rating), passives (gave a middle rating), and detractors (gave a low rating).
The requests section tracks your sequences.
- Number of messages sent
- Number of messages opened
- Number of links clicked
- Number of responses created