Customizing Thank You Messages

You can now create different thank you message based on star-ratings.

After your customer submits a testimonial, it’s helpful to let them know that you’ve received it, or, if you are running a contest or giveaway, give them a way to redeem their prize. We've made it easier to customize your thank you message, and give different thank you messages to different customers. Here's how: 

  1. Create a new testimonial collection form, or edit an existing one.
  2. Select Thank You Messages.
  3. Here, you can decide to display a thank you message, or redirect to another page. You can also customize thank you messages based on the star-rating your customer gives. 

If your customer gives you five stars, you might want to include an additional request for a Google Review. Simply drop in the link to your Google Business page and add a message like, "We're so glad you had a great experience! Would you mind sharing your thoughts on our Google page?"

If your customer gives you one or two stars, consider a different message like, "We're sorry you didn't have a good experience. We appreciate you letting us know, so we can fix the problems you encountered." If you have a discount, free service or another way to possibly change their mind or ease their complaint, offer this as well.

We've also made it easier to edit and format your thank you message content. You can now use headings, insert links, color your text, insert images, and use other formatting options you would normally use on a webpage or blog post. The custom headers and footers you formatted for your form will also carry over to your thank you message.